Motorcycle Mystery Shopping

Numbers don't always bounce back when the economy picks up. The auto industry rebounds because it markets an essential product, but your job is harder. You need to connect with every prospect who walks through the door, and we know how to improve motorcycle sales. Allow us to introduce our Pied Piper Prospect Satisfaction Index® (PSI).

Motorcycle Mystery Shoppers at Your Service

You're selling a great product that people want but don't necessarily need. That's what makes the motorcycle sales process so different from selling cars. Your sales force has to be effective from that first hello to closing the deal. Our patent-pending PSI process uses motorcycle secret shoppers as fact gatherers to measure how your sales team sells, and details more than 50 key facets of your sales process that result in:

• Significantly improved customer experiences
• Dependably higher closing rates
• Measurable increases in profits
• Improved market share
• Stronger customer loyalty

Why Our PSI Program Works

Pied Piper didn't invent mystery shopper services, but we invented PSI to solve all of the problems with traditional, commodity mystery shopping. PSI has proven over the past 10 years to be a powerful program that delivers results. Our secret shoppers interact with your sales staff, but they don't report back to us with opinions. In fact, we aren't interested in their opinions. Instead our mystery shoppers report factually what happened to them, answering specific, proven PSI questions. This quantitative, fact-based feedback is used to generate your detailed PSI report, which provides objective analysis of your sales process. By understanding strengths and weaknesses on the showroom floor, you can fine-tune your staff's talents, compare your performance with other dealerships or dealer groups locally and nationally, and improve performance.

The Best Motorcycle Mystery Shoppers Work for Pied Piper

Over the past 10 years we have completed far more motorcycle mystery shops than any other company worldwide. Every year we mystery shop every major motorcycle brand throughout North America.  Because of this, the very best motorcycle mystery shoppers work for Pied Piper.

About 10-15% of North American motorcycle buyers are women, and 10-15% of Pied Piper's motorcycle mystery shoppers are women. 100% of Pied Piper's female motorcycle mystery shoppers are licensed motorcycle riders. The majority of Pied Piper's male motorcycle mystery shoppers also have riding experience, but Pied Piper also sends in occasional male motorcycle mystery shoppers without riding experience – just like "real" motorcycle buyers.

Give PSI a try

You will have ready access to results online and through email, so you can constantly gauge the success of sales as a dealer or manufacturer. We offer our services at great value to ensure a profitable return on your PSI investment.

Here at Pied Piper, we're in the business of helping you improve your business. Our patent-pending Prospect Satisfaction Index is tailored to your unique industry, and we continue to innovate by applying our program to motorcycle accessories and apparel sales. Give our team a call today for more information, and let us introduce you to the profit-driving power of PSI motorcycle mystery shopping.