Pied Piper Consulting® and Training

Learn more about Pied Piper best practices and services here. For more information, contact Pied Piper.

 

Pied Piper 5 Best Practices for Selling


 

Step 1 - Build Rapport

Stop asking "Can I help you?" Instead, build rapport. Customers buy from people they like.

Step 2 - Fact Finding

What brought this customer in today? We can tell them why this dealership is the right place to buy.

Step 3 - Involve the Customer

Take them on a test drive, show them a demonstration, put a component in their hands.

Step 4 - Ask for the Sale

Even if 4 out of 5 customers walk out the door without buying, you must ask all of them for the sale.

Step 5 - Customers Who Don't Buy

Sell to all customers-not just those who buy today-by asking for contact info and following-up.

 

PSI® (Prospect Satisfaction Index) - Turning Shoppers Into Buyers


 

Learn more about Pied Piper PSI Fact-Based Mystery Shopping

Dealers who use PSI to "act like" a top-performing dealership, soon BECOME a top-performing dealership.

 

ILE® (Internet Mystery Shopping)


 

Why Order Pied Piper PSI Internet Sales Mystery Shopping - Including Automotive?

Pied Piper acts like a real customer to measure what is actually happening throughout your online sales process.

 

Latest Pied Piper PSI® Industry Study Results


 

2025 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Auto Industry Study

Subaru Dealers Rank Highest in 2025 Auto Industry Study Measuring Response to Website Customers

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Printed: March 31, 2025

All information contained within these documents is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC and usage is subject to the terms and conditions specified in the Retailer Participation and License Agreement or other Agreements. Your acceptance of this information implies your consent to keep its contents private. © 2025 Pied Piper Management Company, LLC.