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Recent Press - Service Telephone (Page 2)
Auto Dealer Today Magazine
Study Ranks Groups on Service Calls
June 2023
Some big auto dealer groups don't pass the grade when it comes to service department phone calls with consumers, a new report shows. Pied Piper ranked the 17 biggest U.S. auto groups on the efficiency and quality of consumer phone calls to their service departments to schedule appointments. It ranked Group 1 Automotive tops in its performance on that measure. Berkshire Hathaway came in second, followed by Ken Garff Automotive Group in third ... Read More >
Auto Remarketing
17 largest dealer groups ranked for service appointment call effectiveness
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June 2023
When it comes to making it easy for consumers to schedule service appointments by phone, some dealer groups, apparently, do it better than others. On Monday, Pied Piper released the results of its 2023 PSI Service Telephone Effectiveness Study, which examined the 17 largest auto dealer groups for how easily consumers can call to set up a service appointment. Topping the list was Group 1 Automotive, which had an overall Service Telephone ... Read More >
