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Automotive News Dealership service departments improve phone call handling but issues remain, study finds

Automotive News
Dealership service departments improve phone call handling but issues remain, study finds

September 2024

Napleton Automotive Group was honored by performance measurement firm Pied Piper Management Co. three years running for having the fastest and best response times on Internet sales leads. But Brian Napleton, the group's director of operations, was disappointed last year to finish last out of 17 large dealership groups in Pied Piper's Service Telephone Effectiveness study. Napleton said the group "felt we did a very good job handling service ... Read More >

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Tags: Napleton Automotive Serra Autmotive service telephone effectiveness Automotive News
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Printed: November 23, 2024

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