“Imagine what it would have been like to sell a gas-powered automobile in the early 1900s,” said Fran O’Hagan, president and CEO of Pied Piper Management Company LLC. “Customers back then were buying their first car, and salespeople would have had to explain the basics, such as how to operate the vehicle or where to find fuel while travelling.”
O’Hagan is talking about the experience back then in the context of what’s happening now, as customers are going into dealerships potentially to buy an electric vehicle (EV).