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Recent Press

 
Automotive News First Shift Secret shoppers pick Benz

Automotive News First Shift
Secret shoppers pick Benz

July 2012

Mercedes-Benz dealerships ranked highest in a study that looked how auto dealers treat customers.

Pied Piper's annual study sends thousands of secret shoppers to stores across the U.S. and measures how salespeople perform.

Tags: Acura Automotive News automotive secret shopping benchmarking car buyers customer loyalty dealership dealership experience dealership responsiveness Fran O'Hagan Infiniti Lexus Mercedes-Benz sales effectiveness sales process

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