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Recent Press
Automotive News TV
Mystery Shoppers: Benz Wins
July 2010
Mercedes ranked number one—just above Lexus—in the 2010 Pied Piper Prospect Satisfaction Index. The results come from more than 3,600 anonymous mystery shoppers nationwide.
Tags:
automotive
Automotive News
automotive secret shopping
benchmarking
car buyers
customer loyalty
dealership
dealership experience
dealership responsiveness
Fran O'Hagan
Jaguar
Land Rover
Lexus
Mercedes-Benz
sales effectiveness
sales process
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