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Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers
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Dealernews
High Marks for H-D
March 2007
Harley-Davidson salespeople are more likely to fully engage a customer, a virtue that earned the OEM's dealerships high marks in a recent consumer survey.
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benchmarking
customer loyalty
Dealernews
dealership
dealership experience
dealership responsiveness
Ducati
Fran O'Hagan
Harley-Davidson
motorcycle
motorcycle buyers
motorcycle mystery shoppers
motorcycle mystery shopping
motorcycle secret shopping
sales effectiveness
sales process
Victory motorcycles
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