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Powersports Business Blog Is your dealership closed when customers want to buy?

Powersports Business Blog
Is your dealership closed when customers want to buy?

October 2011

Earlier this year, New Jersey Gov. Chris Christie signed a bill into law allowing Sunday motorcycle sales. While pushing for the change in law, New Jersey motorcycle dealerships observed that many of their customers had been crossing over the state line into Delaware to shop on Sundays. How many motorcycle dealerships nationwide are open on Sundays? For that matter, how many have extended hours on Saturdays, instead of closing early to allow dealership employees to head-off early to enjoy the weekend?

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Tags: benchmarking customer loyalty dealership dealership experience dealership facility dealership responsiveness Fran O'Hagan motorcycle motorcycle buyers motorcycle mystery shoppers motorcycle mystery shopping motorcycle secret shopping sales effectiveness sales processPowersports Business

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