Measure, Report & Improve
Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers
Pied Piper Management Company, LLC on Facebook Pied Piper Management Company, LLC on YouTube Pied Piper Management Company, LLC on Twitter Pied Piper Management Company, LLC RSS Feed
Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers
Prospect Satisfaction Index® (PSI®)Fact-Based Mystery Shopping® Facility Evaluation/Audit ProgramsFacility Improvement and Upgrades Pied Piper Consulting® and Training Recent Press About Us Contact Us

Recent Press

 
Press Release: SERRA AUTOMOTIVE RANKED FIRST IN 2024 DEALER GROUP STUDY FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS Most Improved: Napleton Automotive Group Improved Ranking from Last to Second with 14-point Gain Over 2023 Pied Piper Study Results

Press Release: SERRA AUTOMOTIVE RANKED FIRST IN 2024 DEALER GROUP STUDY FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS
Most Improved: Napleton Automotive Group Improved Ranking from Last to Second with 14-point Gain Over 2023 Pied Piper Study Results

September 2024

Monterey, California – September 9, 2024 – Serra Automotive was ranked first out of 20 auto dealer groups in Pied Piper’s 2024 PSI® Service Telephone Effectiveness® (STE®) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following Serra Automotive in the rankings were Napleton Automotive Group, Berkshire Hathaway Automotive and Group 1 Automotive.

» View PDF of Article (965.4 KB) PDF Document

Tags: Group 1 Napleton SerraBerkshire HathawayService telephone effectiveness

< Back to Recent Press

Prospect Satisfaction Index® (PSI®) | Facility Evaluation/Audit Programs | Pied Piper Consulting® and Training | Recent Press | About Us | Contact Us
Pied Piper Management Company, LLC on Facebook Pied Piper Management Company, LLC on YouTube Pied Piper Management Company, LLC on Twitter Pied Piper Management Company, LLC RSS Feed
© 2003-2024 Pied Piper Management Company, LLC. All Rights Reserved.  |  Terms of Use  |  Privacy Policy
Site Navigation
Printed: December 21, 2024

All information contained within these documents is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC and usage is subject to the terms and conditions specified in the Retailer Participation and License Agreement or other Agreements. Your acceptance of this information implies your consent to keep its contents private. © 2024 Pied Piper Management Company, LLC.