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Recent Press - Page 24

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LA Times Acura tops survey of dealer service

LA Times
Acura tops survey of dealer service

July 2007

Honda Motor Co.'s luxury Acura division topped a consumer satisfaction survey intended to measure how well U.S. car shoppers felt they were treated in dealer showrooms whether or not they bought a vehicle on the spot. Read More >

» View PDF of Article (551.8 KB) PDF Document

Tags: automotive automotive secret shopping benchmarking car buyers customer loyalty dealership dealership experience dealership responsiveness Fran O'Hagan Jaguar La Times Land Rover Lexus Mercedes-Benz sales effectiveness sales process
ABC News Acura, Land Rover top ranking of U.S. dealerships

ABC News
Acura, Land Rover top ranking of U.S. dealerships

July 2007

The study, released this week by Pacific Grove, Calif.-based sales consultancy Pied Piper, showed Ford Motor Co.'s Land Rover in second place and General Motors Corp.'s Saturn in third. Read More >

» View PDF of Article (335.1 KB) PDF Document

Tags: ABC News automotive automotive secret shopping benchmarking car buyers customer loyalty dealership dealership experience dealership responsiveness Fran O'Hagan Jaguar Land Rover Lexus Mercedes-Benz sales effectiveness sales process
Monterey County Herald Shoppers rate Acura, Land Rover, Saturn dealers tops

Monterey County Herald
Shoppers rate Acura, Land Rover, Saturn dealers tops

July 2007

In an innovative study that evaluates how well car shoppers — not buyers — are treated in showrooms, Acura, Land Rover and Saturn dealers came out on top. Read More >

» View PDF of Article (504.5 KB) PDF Document

Tags: automotive automotive secret shopping benchmarking car buyers customer loyalty dealership dealership experience dealership responsiveness Fran O'Hagan Jaguar Land Rover Lexus Mercedes-Benz Monterey County Herald sales effectiveness sales process
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