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Recent Press - Insideevs

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InsideEVs EV-Only Brands Lag Behind Rival Brands' Customer Service: Survey

InsideEVs
EV-Only Brands Lag Behind Rival Brands' Customer Service: Survey
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July 2022

A recent survey by Pied Piper - a retail service tracking company - suggests that electric-exclusive automakers are lagging behind rival premium brands when it comes to customers' overall experience. The Pied Piper Prospect Satisfaction Index (PVI) takes into account 70 "best-practice behaviors" to get a handle on the retail service performance of automotive brands. According to Pied Piper, 60 percent of a brand's score comes from categories ... Read More >

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Tags: Cadillac Infiniti Lucid Mercedes-Benz premium Rivian Tesla InsideEvs
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Printed: November 21, 2024

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