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Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers
Prospect Satisfaction Index® (PSI®)Fact-Based Mystery Shopping® Facility Evaluation/Audit ProgramsFacility Improvement and Upgrades Pied Piper Consulting® and Training Recent Press About Us Contact Us

Recent Press

 
Automotive News First Shift Porsche Dealers Treat Customers Best when Responding to On-Line Questions

Automotive News First Shift
Porsche Dealers Treat Customers Best when Responding to On-Line Questions

March 2017

For the seventh year, Pied Piper measures how every brand’s dealers respond to customer inquiries through dealer websites. 

Pied Piper's annual study sent 18,000 mystery shoppers on-line to dealerships nationwide to see how effectively salespeople respond.


Tags: Automotive News automotive secret shopping BMW dealership internet leads Mercedes-Benzautomotive internet mystery shoppingPorsche

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