Measure, Report & Improve
Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers
Pied Piper Management Company, LLC on Facebook Pied Piper Management Company, LLC on YouTube Pied Piper Management Company, LLC on Twitter Pied Piper Management Company, LLC RSS Feed
Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers
Prospect Satisfaction Index® (PSI®)Fact-Based Mystery Shopping® Facility Evaluation/Audit ProgramsFacility Improvement and Upgrades Pied Piper Consulting® and Training Recent Press About Us Contact Us

Recent Press

 
Wards Auto Caught in the Web: Top dealership performers respond to web leads in 30 minutes or less.

Wards Auto
Caught in the Web: Top dealership performers respond to web leads in 30 minutes or less.

October 2023

Mystery shoppers found large car dealership groups overall outperformed smaller counterpart stores in internet lead responsiveness, according to a new study.

Napleton Auto Group ranked highest among 17 national groups evaluated in the 2023 Pied Piper Internet Lead Effectiveness Study.

Drawing from mystery shopping data, the consultancy measures the handling of internet leads coming though dealership websites. 

Tied for second were Penske Automotive Group and Herb Chambers Auto Group.

» View PDF of Article (1 MB) PDF Document

Tags: dealership internet lead response Digital Retail Greenway Herb Chambers internet mystery shopping internet secret shopping Lithia Napleton Auto PenskeWards Auto

< Back to Recent Press

Prospect Satisfaction Index® (PSI®) | Facility Evaluation/Audit Programs | Pied Piper Consulting® and Training | Recent Press | About Us | Contact Us
Pied Piper Management Company, LLC on Facebook Pied Piper Management Company, LLC on YouTube Pied Piper Management Company, LLC on Twitter Pied Piper Management Company, LLC RSS Feed
© 2003-2025 Pied Piper Management Company, LLC. All Rights Reserved.  |  Terms of Use  |  Privacy Policy
Automotive Mystery Shopping Power Equipment, Powersports, RV & Marine Mystery Shopping Motorcycle Mystery Shopping
Site Navigation
Printed: April 2, 2025

All information contained within these documents is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC and usage is subject to the terms and conditions specified in the Retailer Participation and License Agreement or other Agreements. Your acceptance of this information implies your consent to keep its contents private. © 2025 Pied Piper Management Company, LLC.