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Recent Press - AUTOEVOLUTION.COM

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Autoevolution.com Mercedes-Benz Dealers Ranked Highest in Customer Satisfaction

Autoevolution.com
Mercedes-Benz Dealers Ranked Highest in Customer Satisfaction

July 2009

It is known in every industry that consumer satisfaction is one of the key points in keeping your business at a competitive level. The same is true for the automotive industry. Mercedes-Benz has one reason to be happy about how it is perceived by the customers. Its dealerships across the U.S. ranked the highest, according to the recently released 2009 Pied Piper Prospect Satisfaction Index. "Nine out of ten car shoppers walk back out a ... Read More >

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Tags: Autoevolution.com automotive automotive secret shopping benchmarking car buyers customer loyalty dealership dealership experience dealership responsiveness Fran O'Hagan Jaguar Land Rover Lexus Mercedes-Benz sales effectiveness sales process
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