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Recent Press - La Times
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L.A. Times
Survey finds big gap in quality of sales approach at Tesla from store to store
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July 2018
One in four Tesla retail stores are among the best in the auto industry at treating prospective buyers with respect and turning them into paying customers, according to a market research firm. But many other Tesla retail stores are the worst at doing those things — in such numbers that Tesla stores as a whole scored at the bottom of 35 auto brands on the Prospect Satisfaction Index released recently by Pied Piper, a service that sells data to ... Read More >
LA Times
Acura tops survey of dealer service
July 2007
Honda Motor Co.'s luxury Acura division topped a consumer satisfaction survey intended to measure how well U.S. car shoppers felt they were treated in dealer showrooms whether or not they bought a vehicle on the spot. Read More >
L.A. Times
“I want to wait,” most buyers say
February 2007
The results of the 2007 Pied Piper Prospect Satisfaction Index Motorcycle Industry Study came out Feb. 5 showing what dealers had the best success rates at turning shoppers into buyers and why. Read More >
