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DEALERNEWS Harley-Davidson Dealers Ranked 1st for Providing Quick and Easy Service Appointments

DEALERNEWS
Harley-Davidson Dealers Ranked 1st for Providing Quick and Easy Service Appointments
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August 2023

How much does your service department deliver to the bottom line? What kept the lights on when supply chain SNAFUs stifled unit sales? Booking service work has never been more important to dealers than the past 24 months and yet 11% of all customer calls looking to book service work were lost, according to the latest study from Pied Piper. Read More >

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Motorcycle Powersports News Harley-Davidson Dealers Ranked 1st for Providing Quick and Easy Service Appointments

Motorcycle Powersports News
Harley-Davidson Dealers Ranked 1st for Providing Quick and Easy Service Appointments

July 2023

Harley-Davidson was ranked first of 26 powersports brands by Pied Piper’s 2023 PSI Service Telephone Effectiveness (STE) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following Harley-Davidson in the rankings were Polaris Off-Road, BMW and Indian Motorcycle. “Powersports customers soon decide whether their service experience is a ... Read More >

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Powersports Business Pied Piper reveals brand's service phone call effectiveness

Powersports Business
Pied Piper reveals brand's service phone call effectiveness
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July 2023

Pied Piper has shared the results of its Service Telephone Effectiveness (STE) Study, which measured the efficiency and quality of service telephone calls from a customer's objective to quickly and easily set up a service appointment. Harley-Davidson was ranked first of 26 powersports brands. Following Harley-Davidson in the rankings were Polaris Off-Road, BMW and Indian Motorcycle. "Powersports customers soon decide whether their service ... Read More >

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Press Release: HARLEY-DAVIDSON DEALERS RANKED FIRST FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS

Press Release: HARLEY-DAVIDSON DEALERS RANKED FIRST FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS

July 2023

Monterey, California – July 10, 2023 – Harley-Davidson was ranked first of 26 powersports brands by Pied Piper’s 2023 PSI® Service Telephone Effectiveness™ (STE™) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following Harley-Davidson in the rankings were Polaris Off-Road, BMW and Indian Motorcycle. “Powersports customers soon decide ... Read More >

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DealerNews INDIAN DEALERS RANKED HIGHEST IN WEBSITE RESPONSE

DealerNews
INDIAN DEALERS RANKED HIGHEST IN WEBSITE RESPONSE

May 2023

Indian Motorcycle dealerships ranked highest in the 2023 Pied Piper PSI Internet Lead Effectiveness (ILE) Motorcycle/UTV Industry Study, which measured responsiveness to internet leads coming through dealership websites. Following Indian were Harley-Davidson, Polaris Inc's RZR dealers, BRP's Can-Am dealers, Kawasaki and Yamaha. Read More >

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Motorcycle Powersports News Indian Motorcycle Dealers Ranked Highest in 2023 Study Measuring Response to Web Customers

Motorcycle Powersports News
Indian Motorcycle Dealers Ranked Highest in 2023 Study Measuring Response to Web Customers
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April 2023

Polaris Inc's Indian Motorcycle dealerships ranked highest in the 2023 Pied Piper PSI Internet Lead Effectiveness (ILE) Motorcycle/UTV Industry Study, which measured responsiveness to internet leads coming through dealership websites. Following Indian were Harley-Davidson, Polaris Inc's Side-by-Side/UTV dealers, BRP's Can-Am dealers, Kawasaki and Yamaha. The powersports industry has substantially improved dealer treatment of website customers. ... Read More >

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Powersports Business Study: Indian Motorcycle dealers ranked highest in response to website customers

Powersports Business
Study: Indian Motorcycle dealers ranked highest in response to website customers
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April 2023

Polaris Inc's Indian Motorcycle dealerships ranked highest in the 2023 Pied Piper PSI Internet Lead Effectiveness (ILE) Motorcycle/UTV Industry Study, which measured responsiveness to internet leads coming through dealership websites. Following Indian were Harley-Davidson, Polaris Inc's Side-by-Side/UTV dealers, BRP's Can-Am dealers, Kawasaki, and Yamaha. Read More >

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Press Release: POLARIS INC'S INDIAN MOTORCYCLE DEALERS RANKED HIGHEST IN 2023 STUDY MEASURING RESPONSE TO WEBSITE CUSTOMERS Powersports industry performance has improved substantially over the past five years, but there is now a large gap in customer treatment between top ranked brands and the others

Press Release: POLARIS INC'S INDIAN MOTORCYCLE DEALERS RANKED HIGHEST IN 2023 STUDY MEASURING RESPONSE TO WEBSITE CUSTOMERS
Powersports industry performance has improved substantially over the past five years, but there is now a large gap in customer treatment between top ranked brands and the others

April 2023

Monterey, California, USA – April 24, 2023 –Polaris Inc’s Indian Motorcycle dealerships ranked highest in the 2023 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Motorcycle/UTV Industry Study, which measured responsiveness to internet leads coming through dealership websites. Following Indian were Harley-Davidson, Polaris Inc’s Side-by-Side/UTV dealers, BRP’s Can-Am dealers, Kawasaki and Yamaha. The powersports industry has substantially ... Read More >

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Powersports Business Motorcycle dealers respond to website leads as quickly as car dealers: Pied Piper internet lead study shows Harley-Davidson dealership are top responders

Powersports Business
Motorcycle dealers respond to website leads as quickly as car dealers: Pied Piper internet lead study shows Harley-Davidson dealership are top responders

May 2022

Harley-Davidson dealerships ranked highest in the 2022 Pied Piper PSI Internet Lead Effectiveness (ILE) Motorcycle/UTV Industry Study, which measured responsiveness to internet leads coming through dealership websites - behaviors tied directly to retail sales success. Dealers selling Indian motorcycles were ranked second, followed by Polaris side-by-side dealers. "Quick response to web customers is critical to selling, placing an order, or ... Read More >

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DealerNews HARLEY-DAVIDSON, INDIAN & POLARIS DEALERS RANKED HIGHEST IN RESPONSE TO WEBSITE CUSTOMERS

DealerNews
HARLEY-DAVIDSON, INDIAN & POLARIS DEALERS RANKED HIGHEST IN RESPONSE TO WEBSITE CUSTOMERS

May 2022

Post-pandemic inventory issues still make it a sellers market... but for how long? Many dealers have been developing bad habits in the lack of new units... why bother responding to an Internet lead when the lead time is going to be six months or longer, right? WRONG! "Quick response to web customers is critical to selling, placing an order, or building the foundation for future sales," explains Fran O'Hagan, CEO of Pied Piper. "Dealers who ... Read More >

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Printed: November 12, 2024

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